Mediation is the opportunity to explore middle ground using a process identifying issues and negotiating outcomes.
A Mediator is a facilitator, not a judge, who enables and empowers people to communicate effectively.
There is always some middle ground, and often more points in agreement than dispute. A mediator encourages conciliatory thinking rather than adversarial and positional thinking.
Jane uses a calm and understanding manner to open up negotiations amongst people.
Mediations most often lead to a successful resolution of the dispute.